Customer Service

Ph: 973.492.0664 • Fax: 973.492.9623
20 Kiel Avenue • Butler, NJ 07405 • Email: Info@Olympic-EDM.com
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We strive to provide the highest level of customer service in the industry. Our Customer Service Department operates from 7:00 am to 5:00 pm business days. After hours emergency response is also available. Our operations run 24 hours a day and are able to provide specific job status reports with just a few hours notice.

Request for Quotation (RFQ):

We will respond to any request for a quote ASAP. Qualified quote requests that come to us by phone, fax or from our web site will receive a response to confirm the specifications of the work order by the next business day and a detailed quotation will be completed within two business days.

Free Pick Up and Delivery:

We provide free pick up and delivery service subject to distance and weight restrictions. Please call us to schedule time and date specific pick up and delivery of your material. Call us for additional information about our "Just In Time" logistics capabilities.

Quality Control:

We are ISO 9001:2000 registered. Our Quality Control processes utilize all the tools necessary to ensure that the highest levels of precision and compliance standards are met. All equipment is monitored in real time to assure that correct calibrations are maintained and recorded through a strictly documented system. We guarantee that all specifications are achieved to provide precise and accurate results.